Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!samsung!olivea!tardis!tymix!uunet!email!vlsivie.tuwien.ac.at!mike From: mike@vlsivie.tuwien.ac.at (Michael Gschwind) Newsgroups: comp.sys.apollo Subject: Re: Open Letter Response Message-ID: Date: 20 Jun 91 11:03:12 GMT References: <9106172251.AA05357@pan.ssec.honeywell.com> Sender: news@email.tuwien.ac.at Organization: Vienna University of Technology Lines: 47 In-Reply-To: thompson@PAN.SSEC.HONEYWELL.COM's message of 17 Jun 91 22: 51:48 GMT Nntp-Posting-Host: cuba.vlsivie.tuwien.ac.at > TO: Hewlett-Packard Domain Customers > FROM: Hewlett-Packard Company > SUBJ: Response to May 20, 1991 Open Letter > DATE: June 14, 1991 > [marketing junk deleted] Please what's the contant of this letter! Sounded like 'Wait & See'. But we've waited long enough! bye, mike PS: Talking about waiting: On Sept 7., 1990, we ordered a HP/Apollo 9000/ Series 400t plus 040 upgrade kit, including OS. Originally the 400t was promised for Sebtember or October, the upgrade kit for November or December. What really happened was that we received the 400t at the end of November. It did not come with an operating system, nor with PSK7 for SR10.2. PSK7 was no longer available, because 10.3 was already shipped in the U.S. We did however NOT get 10.3, because we had ordered 10.3 with the upgrade kit, but not the workstation. It took some time, then we finally received a copy of the PSK7. Next cam a _looooooong_ waiting period for the upgrade. Mid-April, the upgrade finally arrived. It arrived with a PSK, to be applied to SR 10.3. What did not arrive was sr 10.3. Just a quick phone call to the Austrian HP/Apollo offices. "You've forgotten to deliver sr 10.3" - "SR10.2 plus PSK7 is just as good" - "??? !@#$%^&*()" - "No, really, PSK7 fixed _all_ sr 10.2 problems, use sr10.2". OK, forget it. Our sys admin finally finds a technician who explains our friendly HP/Apollo rep. that indeed sr 10.3 is necessary to run a 425. (We must we find someone who explains the HP/Apollo people how to use their equipment????). Next step: since HP already has marked our order as delivered, there thh friendly HP rep. asks us to fax him a formal complaint that the contract has not been fulfilled. To this day (mid-April to mid-June) we are still waiting for SR 10.3 to be able to use the 040. -- Michael Gschwind, Dept. of VLSI-Design, Vienna University of Technology mike@vlsivie.tuwien.ac.at 1-2-3-4 kick the lawsuits out the door mike@vlsivie.uucp 5-6-7-8 innovate don't litigate e182202@awituw01.bitnet 9-A-B-C interfaces should be free Voice: (++43).1.58801 8144 D-E-F-O look and feel has got to go! Fax: (++43).1.569697