Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!mips!pacbell.com!ucsd!mvb.saic.com!unogate!unocal!lmtack
From: lmtack@unocal.unocal.com (Les Tack)
Newsgroups: comp.unix.ultrix
Subject: The DEC Ultrix Hotline- Hurry up and Wait
Message-ID: <1991Jun18.043644.13638@unocal.com>
Date: 18 Jun 91 04:36:44 GMT
Sender: news@unocal.com (USENET News)
Distribution: na
Organization: Unocal Corporation
Lines: 12
Originator: lmtack@unocal

I have found the DEC hotline that services the ultrix workstations to be very
slow and nonresponsive. The probability of getting someone right away is slim and
none. Almost always, I wind up playing telephone tag with these people. Is DEC
so naive or insensitive that they expect people to wait around their desks for three
hours to get a call back. I have had the "hotline" call back days later, long afetr
I had found the solution elsewhere or gone with a slower method just to get the
job done. WMy reccommendation: make this a real hotline or get rid of it.

P.S.- I do not blame the people that man these lines. They try very hard to give
m        
 
the best service. I am sure th