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From: jona@iscp.Bellcore.COM (Jon Alperin)
Newsgroups: comp.edu,comp.unix.admin,comp.admin.policy
Subject: Re: helping remote users
Message-ID: <1991Jun25.122147.18385@bellcore.bellcore.com>
Date: 25 Jun 91 12:21:47 GMT
References: <1991Jun24.223117.3412@doug.cae.wisc.edu>
Sender: usenet@bellcore.bellcore.com (Poster of News)
Reply-To: jona@iscp.Bellcore.COM (Jon Alperin)
Organization: Bell Communications Research (Bellcore)
Lines: 12

You should take a look at the OLC (on-line Consulting system) being used by 
MIT's project Athena. It may provide you with a good model, since they too
are distributed. 
-- 
Jon Alperin
Bell Communications Research

---> Internet: jona@iscp.bellcore.com
---> Voicenet: (908) 699-8674
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* All opinions and stupid questions are my own *