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From: andyd@minster.york.ac.uk
Newsgroups: comp.ai
Subject: Help Desk Bibliography
Message-ID: <677768680.1428@minster.york.ac.uk>
Date: 24 Jun 91 13:04:40 GMT
Organization: Department of Computer Science, University of York, England
Lines: 9

In In article <8068@uklirb.informatik.uni-kl.de> you write:
>Is there a bibliography of work on the "help desk" function as implemented
>by expert systems?

A very good question. We're looking at the role of Expert Systems in the work of
telephone based Help Desks, and would equally be interested. let us know if 
anything comes up.

Thanks andyd@uk.ac.york.minster