Path: utzoo!telecom-request Date: Wed, 19 Jun 91 21:44:49 EDT From: Carol Springs Newsgroups: comp.dcom.telecom Subject: Important Change in Sprint Plus Rates Message-ID: Organization: TELECOM Digest Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 473, Message 1 of 6 Lines: 39 I noticed on this month's Sprint Plus bill that my June 5 and 6 evening calls were billed at evening rates rather than at night rates. When I phoned customer service to inquire, the rep told me that there has been a change in the Sprint Plus calling plan. Volume discounts now start at $20 rather than $25, and there have been some modifications to the structure of these discounts (to which I didn't pay much attention during the conversation, but I can tell from my bill that I'm getting no more discount than before, and possibly less). In exchange for these "improvements," the *** standard evening rates have gone back into effect *** for Sprint Plus customers. I asked the rep when customers were being notified about these changes, since I had received no warning of any sort. She said that the insert should come in the statement for the June billing cycle, which should be my *next* bill. I told the rep that I was extremely uncomfortable with discount plan changes that take effect without prior notification to customers. She was apologetic but made no offer of credit. I plan to write to: US SPRINT Customer Service P.O. Box 152046 Irving, TX 75015-2048 asking that they credit me for the difference between night and evening rates on all calls made from my home phone between the day the changes took effect (sometime in early June) and the day I received word of the change. I suggest that all concerned Sprint Plus customers do the same. Since I felt it would do no good to give the rep herself flak over the matter, I thanked her for the information and told her I would pass the word on. B-) Carol Springs carols@world.std.com