Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!olivea!uunet!brunix!pilsner!plutchak
From: plutchak@pilsner.geo.brown.edu (Joel Plutchak)
Newsgroups: comp.lang.idl-pvwave
Subject: Re: PV_WAVE HELP helps
Message-ID: <79332@brunix.UUCP>
Date: 25 Jun 91 17:45:03 GMT
References: <1991Jun21.213057.9204@eagle.lerc.nasa.gov>
Sender: news@brunix.UUCP
Distribution: na
Organization: Brown University Planetary Geology
Lines: 20

In article <1991Jun21.213057.9204@eagle.lerc.nasa.gov> uuvince@ariel.lerc.nasa.gov writes:
>Yesterday I posted a message to this group which expressed my displeasure with
>the attention I was not getting from the Precision Visuals HELP service on
>some WAVE problems I had reported to them. I now have their attention
>in spades.
>...I think it is only fair that I
>now thank them for their swift and effective help over the past 24 hours. Now
>keep it going PV! 

   One should also keep in mind that it took a world-wide broadcast of
your displeasure, in a forum chock-full of current and potential Precision
Visuals customers, to get their attention.  What happens to customers who
don't have access to this forum, or who don't have the time to read news?
Unfortunately, this scenario seems to be the emerging standard for customer
support.
--
Joel Plutchak, Research Programmer/Analyst
Brown University Planetary Geology
Unix: plutchak@porter.geo.brown.edu
VMS:  plutchak@pggipl.geo.brown.edu -or- PGGIPL::PLUTCHAK (VMS: Just say NO!)