Xref: utzoo comp.os.msdos.programmer:5809 comp.lang.c++:14285
Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!olivea!samsung!mips!zaphod.mps.ohio-state.edu!unix.cis.pitt.edu!dsinc!cgh!juan
From: juan@cgh.cgh.com
Newsgroups: comp.os.msdos.programmer,comp.lang.c++
Subject: Re: Problems with TC++ tech support
Summary: Borland Support on GEnie
Message-ID: <1991Jun21.193541.10713@cgh.cgh.com>
Date: 21 Jun 91 19:35:41 GMT
References: <1991Jun5.125406.5713@world.std.com> <1991Jun12.130713.9438@athena.mit.edu>
Organization: Chimitt Gilman Homchick, Inc.
Lines: 28

In article <1991Jun12.130713.9438@athena.mit.edu> ahodgson@athena.mit.edu
writes:

 > On the three or four occasions when I've used mail to report bugs and
 > ask questions, it's taken 3 to 8 months to get a reply.  This is
 > obviously hopelessly inadequate for "real-time" work.  On the flip
 > side, they do respond almost instantaneously to questions submitted
 > on Compuserve.

Reporting bugs by mail is not a good idea. One of the reasons is that I gather
that the tech support group considers bug reports sent by mail to be the
lowest priority possible (if you're willing to trust your report to the USPS,
you must not be in much of a hurry for an answer). I will forward your comment
to Borland's tech support mgr and see what he says about this.

 > It seems the only practical way of getting tech support is via
 > Compu$erve :-(.

Not quite. :) GEnie has a very extensive Borland forum, with a staff that,
though not so big as the CIS forum, does an excellent job.  We're all
volunteers over here, donating our time to help Borland users. Our library
contains upwards of 2k file entries now, and our specialty is source code,
tons of it, for all the language products. We also support all the application
products. It's also cheaper. To get an account dial, 1-800-638-9636.

Juan Jimenez               (Internet: juan@cgh.cgh.com)
SysOp   -------------------------------------------
GEnie Borland RoundTable   (GE Mail: J.JIMENEZ)