Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!ucbvax!ucdavis!caldwr!rfinch
From: rfinch@caldwr.water.ca.gov (Ralph Finch)
Newsgroups: comp.lang.idl-pvwave
Subject: Re: PV_WAVE HELP helps
Message-ID: <310@venice.water.ca.gov>
Date: 27 Jun 91 17:04:41 GMT
References: <1991Jun21.213057.9204@eagle.lerc.nasa.gov> <79332@brunix.UUCP>
Distribution: na
Organization: Calif. Depart. of Water Resources, Sac.
Lines: 30

In article <79332@brunix.UUCP>, plutchak@pilsner.geo.brown.edu (Joel Plutchak) writes:
. . .
>    One should also keep in mind that it took a world-wide broadcast of
> your displeasure, in a forum chock-full of current and potential Precision
> Visuals customers, to get their attention.

Well, if that's the only way to get their attention, then I'll use it.

We bought 4 copies of PV-Wave over about a 2-year period.  We are
supposed to have 1 copy be unlimited use from 1 machine, the other 3
floating licenses, max 3 users but from any machine.

First problem:  We have never got the above to work.  The best we've
been able to achieve is 3 floating licenses.

Second problem: PVI cannot seem to straighten out their internal
records.  After 1 year they still think we have just 2 copies, and
always mix up the soft key numbers.

Third problem, and my real gripe:  THE HELP PEOPLE ARE OFTEN IN SOME
MEETING AND *NOBODY* IS AVAILABLE TO ANSWER QUESTIONS!  Such as, "I
installed the tape you sent me yesterday to fix the license problem,
it doesn't work and now PV-Wave is broken and users are waiting while
you guys have your meetings."  This has happened numbers of times
before.  Don't these managerial bonzos think about the *customer* when
they schedule meetings?
-- 
Ralph Finch			916-445-0088
rfinch@water.ca.gov		...ucbvax!ucdavis!caldwr!rfinch
Any opinions expressed are my own; they do not represent the DWR