Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!uakari.primate.wisc.edu!aplcen!aplcomm!uunet!mcsun!ukc!icdoc!syma!stevedc
From: stevedc@syma.sussex.ac.uk (Stephen Carter)
Newsgroups: comp.os.rsts
Subject: Re: RSTS Discontinued?
Message-ID: <5420@syma.sussex.ac.uk>
Date: 28 Jun 91 07:12:52 GMT
References: <1991Jun25.154350.1523@spcvxb.spc.edu>
Organization: University of Sussex
Lines: 40

From article <1991Jun25.154350.1523@spcvxb.spc.edu>, by terry@spcvxb.spc.edu (Terry Kennedy, Operations Mgr.):
> 
>   Look at it this way - I'm not cancelling my support agreement because I
> still expect to get support for the forseeable future.
> 
> 	Terry Kennedy		Operations Manager, Academic Computing
> 	terry@spcvxa.bitnet	St. Peter's College, US
> 	terry@spcvxa.spc.edu	(201) 915-9381


Ah, I've just done that very thing.

In the UK we have three complementary (not complImentary!) services on
offer.  SATS, SSS and MDDS.

In reverse order,

MDDS is Media and Distribution.  This is Software Dispatch and new
versions.  SInce I can't recall the last time I saw a SD, and we have NO
intention of going to V10, why pay the approx 1000 UK pounds for this!

SSS is a licence  to run (so DEC told me yesterday) the software
distributed with the MDDS.  Cancel one, cancel the other!

SATS we are keeping.  It is the DSIN and DECTEL  and telphone support
for problems.  We get EXCELLENT help when we need it (admittedly rarely)
and DEC has an all round good guy called Andy Rymer in UK Leeds office
who helps us.

When I discussed this with DEC the sales lady siad that 'we cease
support on software 6 months after the next version is released' 
Strictly true.  I know that DEC would not be too happy in (eg) helping
out with a V7.2 problem, but I forsee no problems with V9.7 for the next
year or so.

Stephen Carter, Systems Manager, The Administration,
The University of Sussex, Falmer, Brighton BN1 9RH, UK
Tel: +44 273 678203  Fax: +44 273 678335     JANET: stevedc@uk.ac.sussex.syma
EARN/BITNET  : stevedc@syma.sussex.ac.uk      UUCP: stevedc@syma.uucp
ARPA/INTERNET: stevedc%syma.sussex.ac.uk@nsfnet-relay.ac.uk