Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!sdd.hp.com!hplabs!hpcc05!hpgva1!hpuamsa!franks
From: franks@hpuamsa.neth.hp.com (Frank Slootweg CRC)
Newsgroups: comp.sys.hp
Subject: Re: Some complaints (9000/7x0 series)
Message-ID: <28510058@hpuamsa.neth.hp.com>
Date: 28 Jun 91 12:06:28 GMT
References: <1474@theseas.ntua.gr>
Organization: HP-Sales Office-The Netherlands
Lines: 20


  Perhaps I am revealing a "secret", but I think you nice (potential)
customers in this group deserve to know :

  Actually we *LOVE* it when you complain only/mainly about our
keyboards! It basically means that you very much like the rest of the
system/product. That is a big compliment.

  This does not mean that we do not take complaints about keyboards
serious, but especially with regard to layout, it is impossible to
please everybody (I for example hate the location of the Esc key on a PC
keyboard on a UNIX system), and, as several posters have indicated,
there are alternatives.

  So everything in life is relative: We apparently have done a good job
with our 700 systems and perhaps, for some people, somewhat worse with
our keyboards.

Frank "The Ferrari F40 has the silliest ashtray in the world!" Slootweg,
HP, Dutch Customer Response Center.