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Path: utzoo!linus!decvax!minow
From: minow@decvax.UUCP (Martin Minow)
Newsgroups: net.cog-eng
Subject: Re: "user-friendly" considered exciting
Message-ID: <223@decvax.UUCP>
Date: Mon, 26-Sep-83 20:57:27 EDT
Article-I.D.: decvax.223
Posted: Mon Sep 26 20:57:27 1983
Date-Received: Wed, 28-Sep-83 01:50:33 EDT
References: <2165@tekecs.UUCP>
Organization: DEC UNIX Engineering Group, Merrimack, NH
Lines: 10

Several years ago, a financial reporting system was implemented
in two Swedish banks.  In one, which had a cold, autocratic, managment
structure, the workers liked the non-judgmental character of the
error messages.  In the other, which was democratically managed,
they disliked the distant, unfriendly (but identical) messages.

Reference: Att Arbeta med Terminalen, Liber Foerlag, Sweden.

Martin Minow
decvax!minow