Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.1 6/24/83; site ucbvax.UUCP
Path: utzoo!linus!decvax!tektronix!ucbcad!ucbvax!fair
From: fair@ucbvax.UUCP
Newsgroups: bell.general,net.dcom
Subject: Re: Problem with USR Auto-dial 212A
Message-ID: <117@ucbvax.UUCP>
Date: Wed, 12-Oct-83 05:49:55 EDT
Article-I.D.: ucbvax.117
Posted: Wed Oct 12 05:49:55 1983
Date-Received: Thu, 13-Oct-83 23:40:37 EDT
References: <229@tty3b.UUCP>
Organization: U. C. Berkeley Computer Science
Lines: 16

Just one comment: Where I work as a Software Engineer, anyone foolish
enough to ask for an engineer will get shunted to customer service,
because otherwise I spend 85% of my day answering silly ass questions from
thick customers, and I don't get any work done. Thus can I sympathize with
U.S. Robotics' Policy. However, the proper solution is to have a competant
customer service department. If USR doesn't pay attention to this, they
will sell fewer modems.

BTW, we have a USR as the dial out on our main system, and it did not work
properly when it came (would pulse dial, but not tone dial). Turned out to
be the main chip inside the box was not properly seated in its socket.
Reseated it, and have had no problems since.

	Erik E. Fair	ucbvax!fair	fair@ucb-arpa.ARPA
			{ucbvax,amd70,zehntel,unisoft}!dual!fair
			Dual Systems Corporation