Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
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Path: utzoo!utcsrgv!mason
From: mason@utcsrgv.UUCP (Dave Mason)
Newsgroups: net.rumor,net.micro
Subject: Re: AT&T micros
Message-ID: <2664@utcsrgv.UUCP>
Date: Tue, 8-Nov-83 20:08:04 EST
Article-I.D.: utcsrgv.2664
Posted: Tue Nov  8 20:08:04 1983
Date-Received: Thu, 10-Nov-83 02:10:21 EST
References: <233@pyuxbb.UUCP>, <1920@gatech.UUCP>
Organization: CSRG, University of Toronto
Lines: 10

"...last year Atari spent $1.5 million on their help line.  That shows
something about their customer service.."

To me it says something about their documentation & programming that that
many calls had to be made: by my (admittedly rough) calculation that means
that the average Atari customer spent ~5-10 minutes on the phone to Atari!

 -- Dave Mason, U. Toronto CSRG,
	{utzoo,linus,cornell,watmath,ihnp4,allegra,floyd,mhsta,decwrl,
	 decvax,uw-beaver,ubc-vision}!utcsrgv!mason