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Path: utzoo!linus!decvax!harpo!floyd!clyde!ihnp4!inuxc!pur-ee!uiucdcs!smu!leff
From: leff@smu.UUCP
Newsgroups: net.rumor
Subject: Re: AT&T micros - (nf)
Message-ID: <3838@uiucdcs.UUCP>
Date: Mon, 14-Nov-83 05:23:11 EST
Article-I.D.: uiucdcs.3838
Posted: Mon Nov 14 05:23:11 1983
Date-Received: Tue, 15-Nov-83 06:07:25 EST
Lines: 13

#R:gatech:-192000:smu:17300001:000:446
smu!leff    Nov 12 19:44:00 1983

It is not necessarily clear that a high rate of calls to a help line
is a sign that something is wrong with the company, its products or
the documentation is at fault.

A company that services the vertical market field estimates that
most of the calls come under the category of 'how do I run my
business?' rather than software questions.  THe second most prominent
problem is flaky hardware.

(The Atari calls are a different category, I know.)