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From: burton@fortune.UUCP (Philip Burton)
Newsgroups: net.micro
Subject: Re: Xerox hardware support for Osborne Computers
Message-ID: <1999@fortune.UUCP>
Date: Thu, 15-Dec-83 12:39:37 EST
Article-I.D.: fortune.1999
Posted: Thu Dec 15 12:39:37 1983
Date-Received: Sun, 18-Dec-83 03:01:01 EST
References: <14578@sri-arpa.UUCP>
Organization: Fortune Systems, Redwood City, CA
Lines: 10

I have a Xerox 820 and I used to work for Shugart, which is owned 
by Xerox.  

If you don't have a service contract, and the SA 801R (ss/dd 8") floppy
drive fails, Xerox charges $585 for a unit replacement repair.  That is,
you get a new drive, and they get to fix your old drive for maybe $100.
So they have made almost $500.  Now, I *know* that Xerox only pays less
than $325 from Shugart for those drives.

Philip Burton