Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.1 6/24/83; site u1100a.UUCP
Path: utzoo!watmath!clyde!floyd!whuxle!spuxll!abnjh!u1100a!joec
From: joec@u1100a.UUCP (Joe Carfagno)
Newsgroups: net.consumers,net.auto
Subject: Chrysler Arbitration-Unhappy Unending
Message-ID: <629@u1100a.UUCP>
Date: Tue, 27-Mar-84 15:18:04 EST
Article-I.D.: u1100a.629
Posted: Tue Mar 27 15:18:04 1984
Date-Received: Wed, 28-Mar-84 07:19:43 EST
Organization: Bell Communications Research, Piscataway, NJ
Lines: 34

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For those of you not following my fight with Chrysler, let me
summarize (forgiveness from those already familiar):  my 1983 New Yorker
5th Ave had, from delivery, a skip in the engine.  This problem, by the
way, was recently mentioned by someone else in net.auto.  The dealer, after 9
repair attempts, decided he didn't know how to fix it.  The factory
rep. replaced the carburetor, but the problem came back.  The factory rep.
wouldn't return my calls, so I applied for Chrysler's Arbitration Board
to rule on the case.  Here are the results, quoting from the Boards report:
 
"the problem with your vehicle is known to Chrysler" - no one ever denied
there was a problem, even Chrysler.
"it is presently under engineering review" - for 4 months now !!!
"upon completion of engineering evaluation of this problem, Chrysler will in
all probability release a field repair" - note the words in all probability
"since we cannot determine the exact length of time this will require" -
4 months is not enough, they need more, I guess
"Chrysler should repair the vehicle at no expense to you" - in other words,
they should honor their warranty.
 
In other words, I have to live with a defective car, for an indefinite
amount of time, until (if ever) Chrysler figures out how to fix it.
COME ON NOW!!!!  Do they think I'm stupid enough to think that someone in
Detroit comes to work every day working on this problem!  Do they think
I'll stand for this? NOOOOO!  
 
I've already contacted the Better Business Bureau, NJ Consumer Bureau,
and the Center for Auto Safety, as well as a lawyer.  This is what Chrysler
calls customer service.  They may have won the battle, but not the war.
End of Round 1.
			Joe Carfagno
			ihnp4!u1100a!joec  or other nodes to u1100a
			(201) 981-7471  
always willing to discuss such a problem...