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From: farber@UDEL-EE.ARPA
Newsgroups: net.micro
Subject: Re:  new topic -- software distribution
Message-ID: <12447@sri-arpa.UUCP>
Date: Tue, 17-Apr-84 21:20:37 EST
Article-I.D.: sri-arpa.12447
Posted: Tue Apr 17 21:20:37 1984
Date-Received: Mon, 23-Apr-84 01:43:50 EST
Lines: 16

From:      Dave Farber <farber@UDEL-EE.ARPA>

I have had extensive problems dealing with distributors
of most software and hardware. Usually they are inadequately
informed about their product (software distributors being
much worse in that aspect) and one ends up having to
access the people who know via a very indirect route.
My personal recommendation is NEVER to use a distributor
if one can deal direct.

I would have no problems with telephone update. It cannot be
ever worse than people like Microsoft who charge for "expedited"
service yet have taken two weeks after they received my money for 
Word and still NOTHING.

Dave