Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!watmath!clyde!burl!ulysses!mhuxl!ihnp4!zehntel!hplabs!sri-unix!POURNE@Mit-Mc.ARPA From: POURNE@Mit-Mc.ARPA Newsgroups: net.micro.cpm Subject: CompuPro Service Message-ID: <592@sri-arpa.UUCP> Date: Thu, 5-Apr-84 04:29:00 EST Article-I.D.: sri-arpa.592 Posted: Thu Apr 5 04:29:00 1984 Date-Received: Thu, 19-Apr-84 03:13:51 EST Lines: 36 From: Jerry E. Pournelle If you'll send a hard copy detailing your difficulties (specifics like dates and the like would help) we'll see what can be done; I find by and large that when I send in a paper it gets read... Pournelle BYTE pob 372 Hancock NH 03449 Priority One doesn't really give ANYONE support for stuff they sell; I have a color board for the PC that won't work with anytyhing but a couple of specific terminals although there is nothing in the ads that say that. We are having fun with Priority One which sold it to us. CompuPro is trying very hard to get out of the direct support business because they ship too much stuff to be able to do that. Generic solutions to problems are more useful: in your case, for instance. Mostly they hope you will buy their stuff through a Systems Center and get support from that. Priority One sells a LOT of CompuPro stuff but at a very low profit margin and they just don't do no support at all; leaving the troops in Hayward to wonder what to do. I dunno either; but in your case, if you'll let me know, maybe something can be made to happen. As a general proposition, though, I find CompuPro stuff rock solid, but it is getting harder and harder to talk to the people in Hayward unless you know them well. They also have another type of chap: the ones who add nonstandard stuff, hack things, and tehn complain that it doesn't work... I have a drawer full of their complaints, but not much sympathy for them (why doesn't my belchly board work with ...)