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From: dbg@u1100a.UUCP (D B Grooms)
Newsgroups: net.consumers
Subject: Re: Budget plays Bait-and-switch
Message-ID: <673@u1100a.UUCP>
Date: Wed, 16-May-84 13:39:35 EDT
Article-I.D.: u1100a.673
Posted: Wed May 16 13:39:35 1984
Date-Received: Thu, 17-May-84 03:21:38 EDT
References: <712@bbncca.ARPA>
Organization: Bell Communications Research, Piscataway, NJ
Lines: 13

Regarding incorrect information received from companies over the
telephone:  In any conversation in which I may have to rely on 
the information provided, I always ask the name of the person providing
the information (likewise if I am requesting a service).  If there is some 
dispute later, it can help substantiate an argument to the company rather
than having to say "SOMEBODY told me ..."

As to the Budget situation, a letter to the customer relations 
department requesting a reply (in addition to your BBB complaint) might 
at least produce a response.

				David Grooms
				{ihnp4,houxm,pyuxww}!u1100a!dbg