Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: Notesfiles; site trsvax.UUCP Path: utzoo!watmath!clyde!burl!ulysses!mhuxl!ihnp4!inuxc!pur-ee!uiucdcs!trsvax!mikey From: mikey@trsvax.UUCP Newsgroups: net.consumers Subject: Re: Budget plays Bait-and-switch - (nf) Message-ID: <70900007@trsvax.UUCP> Date: Tue, 22-May-84 14:48:00 EDT Article-I.D.: trsvax.70900007 Posted: Tue May 22 14:48:00 1984 Date-Received: Thu, 31-May-84 19:53:03 EDT References: <712@bbncca.UUCP> Lines: 39 Nf-ID: #R:bbncca:-71200:trsvax:70900007:000:2051 Nf-From: trsvax!mikey May 22 13:48:00 1984 #R:bbncca:-71200:trsvax:70900007:000:2051 trsvax!mikey May 22 13:48:00 1984 I can't believe that everyone out there just bitches to the net. Get on the phone and start calling Budget. As you call each person be polite and ask their name. WRITE it down, as well as the time and date of the call. Before you go into your complaint routine, it's also a good idea to ask what department you're talking to. It helps to break the ice with a non-violent discussion. THEN go into your complaint, but be firm and polite. When they say there is nothing more they can do, ask for their supervisors name. If they refuse, just call back and ask for the head of the department that you got at the beginning of the call. Above all, DON'T BACK DOWN!!! Keep climbing the ladder until you get someone who will listen or gives you a NO that you can't change, like the Pres of the company. Don't call the pres first, or you'll just be brushed off to an underling who will be nice but can't really do anything. Make sure you have your list ready of who you talked to on the way up. I've said this before, but I used this tactic against USAir when a new reservations clerk made an error on my ticket. Trying to get their reservations people to straighten out the mess was a loosing battle so I started my climb. Once I got out of the local management that was too concerned with coverying their own ass to do anything, I got a lot of "We'll try sir but we can't promise anything" but nothing firm. At the executive level I got a promise that something would be done. Within an hour I got a phone call that I had confirmed, non-bumpable reservations over a holiday weekend at the discount pay-in-advance price. I think they bumped somebody else! Even in Budget, no matter what you think of the local franchise, they must care about customer relations and image, or they won't stay as big as they are. Don't let a little tin-god asshole in the local store turn you off until you're sure that there is a big tin-god asshole running the company. BITCH! BITCH! BITCH! and BITCH! until somebody listens. Mikey at trsvax