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From: gef@invest.UUCP (Gene E. Fowler)
Newsgroups: net.micro,net.dcom
Subject: Re: Hayes Customer Support
Message-ID: <131@invest.UUCP>
Date: Mon, 7-May-84 11:48:26 EDT
Article-I.D.: invest.131
Posted: Mon May  7 11:48:26 1984
Date-Received: Tue, 8-May-84 00:35:36 EDT
References: <559@t4test.UUCP>
Organization: Investment Futures, Glen Ellyn Il.
Lines: 18

[eat it]

I second Chip's vote of confidence on Hayes' customer support.  My 2-1/2 year
old SmartModem 300 developed a temperature sensativity a few months ago. I
located the bad chip myself but could not easily find a local replacement. I
called Hayes and asked about repairs costs. They said send it back and there
would be no charge even though the two year warranty had expired.

It was returned in 1-1/2 weeks with a half dozen chips changed including
new firmware and installation of a daughter board where one chip used to be.
The modem nolonger has the flacky problems that could only be cleared
by power cycling.

I had been bad-mouthing Hayes all the time without ever calling and
complaining. Even though they initially put out a bad product, they are good
about correcting their errors.

				Gene Fowler
				ihnp4!invest!gef