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From: perl@rdin.UUCP
Newsgroups: net.micro,net.dcom
Subject: Re: Hayes Customer Support
Message-ID: <400@rdin.UUCP>
Date: Wed, 9-May-84 10:08:12 EDT
Article-I.D.: rdin.400
Posted: Wed May  9 10:08:12 1984
Date-Received: Sat, 12-May-84 08:12:12 EDT
Organization: Resource Dynamics Inc., New York
Lines: 21

<>

We bought a US Robotics modem which was supposed to be a Hayes
"look-alike".  Well, let me tell you, looks is about all it had
going for it!  It arrived without instructions and the guy I
talked to on the phone to get an explanation of how to use it
sounded like he had never used a modem before!  Not only does
it not understand most of the Hayes commands, the one we had
wouldn't even execute the ones it was supposed to be able to!
After trying two of these, we sent it back and got another popular
modem, the Novation CAT.  Everything looked good until I noticed
that it had no command for dialing the phone.  It expected you
to pulse one of the RS-232 pins to generate the dial pulses!
Who does this?  So we finally went and got a Hayes Smartmodem
1200.  We've been using it for over a year and it hasn't failed
once.

Robert Perlberg
Resource Dynamics Inc.
New York
philabs!rdin!perl