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From: fair@dual.UUCP (Erik E. Fair)
Newsgroups: net.micro,net.dcom
Subject: Re: Hayes Customer Support
Message-ID: <501@dual.UUCP>
Date: Fri, 11-May-84 22:58:15 EDT
Article-I.D.: dual.501
Posted: Fri May 11 22:58:15 1984
Date-Received: Sun, 13-May-84 07:19:44 EDT
References: <400@rdin.UUCP>
Organization: Dual Systems, Berkeley, CA
Lines: 55

	From: perl@rdin.UUCP
	Subject: Re: Hayes Customer Support
	Date: Wed, 9-May-84 07:08:12 PDT
	Organization: Resource Dynamics Inc., New York

	We bought a US Robotics modem which was supposed to be a Hayes
	"look-alike".  Well, let me tell you, looks is about all it had
	going for it!  It arrived without instructions and the guy I
	talked to on the phone to get an explanation of how to use it
	sounded like he had never used a modem before!  Not only does
	it not understand most of the Hayes commands, the one we had
	wouldn't even execute the ones it was supposed to be able to!

I have had a U.S. Robotics AD212 Autodialing modem as our main system
dialer for over a year. It came with more than adequate instructions,
and I configured the UUCP software to dial it. It has worked
faithfully, for this entire period, barring a couple of power outages.

I've never called their customer support dept. so I have no way of
knowing if this story is typical. What should be noted is that neither
the modem nor the manual ever gave me cause to call their customer
service department, which is as it should be.

	After trying two of these, we sent it back and got another popular
	modem, the Novation CAT.  Everything looked good until I noticed
	that it had no command for dialing the phone.  It expected you
	to pulse one of the RS-232 pins to generate the dial pulses!
	Who does this?

The Novation SmartCAT seems to be anything but, if you can believe the
documentation. I have not as yet evaluated one.

	So we finally went and got a Hayes Smartmodem
	1200.  We've been using it for over a year and it hasn't failed
	once.

The Hayes Smartmodem 1200 is reputed to be a very good modem. It's a pity
they're not price competitive.

	Robert Perlberg
	Resource Dynamics Inc.
	New York
	philabs!rdin!perl

I'm very happy with the USR AD212.

	Erik E. Fair	ucbvax!fair	fair@ucb-arpa.ARPA

	dual!fair@Berkeley.ARPA
	{ihnp4,ucbvax,cbosgd,decwrl,amd70,fortune,zehntel}!dual!fair
	Dual Systems Corporation, Berkeley, California

P.S.	Neither I nor DUAL is associated with USR in any way, other than
	in that we have purchased and are satisfied with their product.
	The opinions expressed above are soley mine.