Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!watmath!clyde!akgua!mcnc!decvax!harpo!seismo!hao!hplabs!sri-unix!Murthy@CMU-CS-C.ARPA From: Murthy@CMU-CS-C.ARPA Newsgroups: net.micro Subject: USR Modems Message-ID: <712@sri-arpa.UUCP> Date: Mon, 14-May-84 02:31:36 EDT Article-I.D.: sri-arpa.712 Posted: Mon May 14 02:31:36 1984 Date-Received: Wed, 16-May-84 03:23:16 EDT Lines: 33 From: Seshashayee Murthy >From: hplabs!hao!seismo!cmcl2!philabs!rdin!perl@UCB-VAX.ARPA >Subject: Re: Hayes Customer Support >We bought a US Robotics modem which was supposed to be a Hayes >"look-alike". Well, let me tell you, looks is about all it had >going for it! It arrived without instructions and the guy I >talked to on the phone to get an explanation of how to use it >sounded like he had never used a modem before! Not only does >it not understand most of the Hayes commands, the one we had >wouldn't even execute the ones it was supposed to be able to! Firstly, which modem did you buy? You should mention this. Here at CMU we made a group purchase on several USR modems. We bought 25 passwords, and about 5 Auto-dial 212A and auto-link 212A's. Only 1 Auto-dial came without instructions and that was remedied immediately(1 day) by the dealer. It has been about 3 months now and only 2 passwords gave problems. One was immediately replaced by the dealer. The other was returned to USR and came back in 5 days time working perfectly. They were very prompt and courteous. They person in technical support knew exaclty what he was talking about. As for my Password I know for a fact that it gives fewer garbage character than the Hayes modems my friends own. Also it is over a $100 cheaper than the Hayes modem.( It implements only a subset of the commands and has fewer switches and LEDs. Some people say it is not sturdily built but I have had no problems.) Best of all it is really compact. I think this is your dealers problem mainly. Talk to them. Sesh. -------