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From: jpm@bnl.UUCP (John McNamee)
Newsgroups: net.micro.trs-80
Subject: Re: Radio Shack Repair Policy
Message-ID: <511@bnl.UUCP>
Date: Thu, 12-Jul-84 22:55:41 EDT
Article-I.D.: bnl.511
Posted: Thu Jul 12 22:55:41 1984
Date-Received: Sun, 15-Jul-84 02:41:07 EDT
References: <11@pixadv.UUCP>
Lines: 23

[Please bear with strange text formatting. I am on a bad terminal right
 now and have resorted to /bin/ed since our EMACS clone doesn't work]

How can you expect Radio Shack to deal with alien hardware? The Radio
Shack people are trained ONLY in their stuff. They have NO IDEA how your
brand XYZ drive works (or doesn't work). If RS takes payment for services
they must provide "professional" quality, and they can't do that on
hardware they know nothing about (as other postings have shown they have
enough trouble dealing properly with their own stuff).

Your case goes to prove that unless you can support yourself you should
pay the extra money and get your hardware & software from a local dealer
who can support you. RS charges more than ABC Discount Hardware because
they provide lots of support on the local level. You get what you pay for.

(FYI, I have owned a Model 1 for over 4 years and have been very happy
with it. I just got a Tandy 2000 and I am again impressed with how much
local help is available to me when I have problems.)
-- 

			John McNamee
		..!decvax!philabs!sbcs!bnl!jpm
			jpm@Bnl.Arpa