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Path: utzoo!linus!philabs!rdin!perl
From: perl@rdin.UUCP (Robert Perlberg)
Newsgroups: net.micro.trs-80
Subject: Re: Radio Shack Repair policy
Message-ID: <432@rdin.UUCP>
Date: Tue, 17-Jul-84 13:39:29 EDT
Article-I.D.: rdin.432
Posted: Tue Jul 17 13:39:29 1984
Date-Received: Wed, 18-Jul-84 07:13:33 EDT
Organization: Resource Dynamics Inc., New York
Lines: 27

<>

I disagree that Radio Shack repair people should take an "I'm
dumb about that 'cause it's not RS" attitude.  While I would
not expect an RS repair person to be able to fix a problem with
or caused by a piece of non-RS equipment, I would expect him
to at least spend a few minutes debugging the system to see if
the problem is indeed being caused by the non-RS equipment. 
If, for example, you bought a computer with an RS-232 port and
it wouldn't work with your VT100 terminal, would you consider
it a problem with your computer's RS-232 port, or would you complacently
accept the repair person's diagnosis that, since the VT100 is
non-RS, you have no right to expect it to work?  If you think
the latter is valid, then why should the industry bother standardizing
anything?  The thing that burns me up about my experience is
that the computer center obviously didn't care about my problem
at all.  It didn't involve any non-RS equipment and the system
was brand new.  This and many other experiences with RS bring
one word to mind: CHEAP!  RS is just too damn cheap to put any
amount into giving more than a patronizing amount of service,
and their prices, with or without the service, are just plain
too high.

Robert Perlberg
Resource Dynamics Inc.
New York
philabs!rdin!perl