Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: Notesfiles; site ea.UUCP Path: utzoo!watmath!clyde!burl!ulysses!mhuxl!ihnp4!inuxc!pur-ee!uiucdcs!ea!mwm From: mwm@ea.UUCP Newsgroups: net.micro.trs-80 Subject: Re: Radio Shack Repair Policy - (nf) Message-ID: <8000001@ea.UUCP> Date: Mon, 23-Jul-84 17:46:00 EDT Article-I.D.: ea.8000001 Posted: Mon Jul 23 17:46:00 1984 Date-Received: Fri, 27-Jul-84 09:10:45 EDT References: <11@pixadv.UUCP> Lines: 44 Nf-ID: #R:pixadv:-1100:ea:8000001:000:2033 Nf-From: ea!mwm Jul 23 16:46:00 1984 #R:pixadv:-1100:ea:8000001:000:2033 ea!mwm Jul 23 16:46:00 1984 /***** ea:net.micro.trs- / aluxe!2141smh / 10:38 pm Jul 20, 1984 */ Lets say that RS agreed to fix your equipment and found that you had made the mailorder conversion and found that they could not repair it per the manual without disconnecting some mysterious wire which so happened made the mailorder conversion work. Then they put the machine back together and charged you for taking it apart and putting it back together would you pay or would you be CHEAP. One more step, if they did fix it but your mailorder goody died in the process, would you sue RS for screwing up you mailorder goody. They certainly could not fix your mailorder goody. Let's look in the mirror and see who is CHEAP. /* ---------- */ Gee, neat. That's exactly what happened to me once. I took a non-booting mod I in that had an LC hack on it (put in before RS had theirs). Their response: rip my parts off the board, *put in a new board*, and claim that the LC hack was the problem. I got back my parts and a new cpu board. My response: I paid them. Then I threatened to sue them to get an LC hack back - either theirs or mine, on either board, I didn't care. They backed down and fixed the real problem with the original board, plus putting my LC hack back. Does that make me CHEAP - demanding that I get what I pay for? This action also got me on the shit list at the local CC, and they started such neat tactics as jacking up prices to me, returning my system with the video misaligned (that wasn't new, it just got more regular), and leaving my system on the shelf for weeks at a time. On the other hand, they tended to fix things quickly when they were all RS hardware (it's real fast to swap out cpu boards), and at good prices. I finally realized that RS was like IBM - as long as you stuck with their stuff, you were ok. Try to make the system do something that RS hadn't blessed (either software or hardware), and you lose. I eventually gave up and bought a system I could expand (it's currently a 416K z80/68000 dual CPU box).