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From: jimd@hp-pcd.UUCP (jimd)
Newsgroups: net.auto
Subject: Re: HELP-DEALERSHIP PROBLEM
Message-ID: <9200007@hp-pcd.UUCP>
Date: Fri, 13-Jul-84 17:10:00 EDT
Article-I.D.: hp-pcd.9200007
Posted: Fri Jul 13 17:10:00 1984
Date-Received: Fri, 20-Jul-84 07:25:09 EDT
References: <56@whuxi.UUCP>
Organization: Hewlett-Packard - Corvallis, OR
Lines: 22
Nf-ID: #R:whuxi:-5600:hpcvre:9200007:000:892
Nf-From: hpcvre!jimd    Jul 16 13:10:00 1984





You may take your car to ANY General Motors dealership.  In your case, if
you don't go to an Olds dealership, go to a dealership with a similar car,
such as the Buick Electra being similar to the Olds Regency.

If you can't get satisfaction, call the local GM Zone Office.  A Zone
office is a regional center for GM, and is the next step if you have a
problem with a dealer.  Your owner's manual lists the location of the
nearest Zone Office.  It also lists the 'last resort' number in Detroit.

I once had a problem with a dealership, and complained to the Zone Office.
The Zone Office did not respond real well, so I called Detroit.
The response was amazing.  The Zone Office sent a GM person to the
dealership, who met me at the dealer.  My problems were resolved right
away to my satisfaction.  This experience served to increase my confidence
in GM.

Jim Donnelly
hplabs!hp-pcd!jimd