Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10 3/23/84; site cbosgd.UUCP
Path: utzoo!watmath!clyde!burl!ulysses!mhuxl!cbosgd!mark
From: mark@cbosgd.UUCP (Mark Horton)
Newsgroups: net.micro.pc
Subject: Micro Mart flame/warning
Message-ID: <148@cbosgd.UUCP>
Date: Fri, 20-Jul-84 18:40:01 EDT
Article-I.D.: cbosgd.148
Posted: Fri Jul 20 18:40:01 1984
Date-Received: Sat, 21-Jul-84 05:00:06 EDT
Organization: AT&T Bell Laboratories, Columbus
Lines: 31

I just ordered a Keytronics keyboard from Micro Mart (they
have two page ads toward the back of PC magazine, e.g. page
372 of the May 29 issue, and are in Norcross GA.)  I ordered
it from them rather than PC network because Micro Mart told
me they had it in stock, and PC network makes you wait 2 weeks
while they order it from the mfr.

Even though they told me it was in stock, they lied.  2 weeks
later, when I wondered why I didn't have it, we called them up.
Their handling of the situation was very unprofessional.  They
were not interested in the invoice number they had given me to
track the order, they wanted the name of the salesman.  (This
person had not given me his name when I placed the order, or
if he did I don't remember it being important enough to write down.)

They couldn't find the order and said they would call back.  3
hours later, after they had manually searched through every piece
of paper they had around, they called back.  Apparently it had
been backordered and was just being shipped on that very day.
(Uh huh.  Sure.)  When it was pointed out to them that they had
claimed it was in stock when the order was placed, they said they
can't be expected to know if they have things in stock, and they
don't have the staff to call people and let them know when things
are backordered.

If you're in a hurry to get a product, don't order from these guys.
And don't believe them if they claim the order is in stock.  If you
are not in a hurry, you probably should be ordering from PC network,
anyway, as they sell at 8% over wholesale (but there's a 2 week delay,
a 3% surcharge for visa, and I'm still waiting for my catalog which
they keep promising is in the mail.)