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From: perl@rdin.UUCP (Robert Perlberg)
Newsgroups: net.micro.trs-80
Subject: Re: Radio Shack Repair Policy
Message-ID: <425@rdin.UUCP>
Date: Wed, 11-Jul-84 10:13:24 EDT
Article-I.D.: rdin.425
Posted: Wed Jul 11 10:13:24 1984
Date-Received: Sun, 15-Jul-84 02:40:37 EDT
Organization: Resource Dynamics Inc., New York
Lines: 35

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From: leslie@pixadv.UUCP (leslie)
	Has anyone else had a bad time with Radio Shack repair?
==============

GOD am I glad you asked that question!

I bought my Model III over three years ago when they first came
out.  I bought it new with both disk drives already installed.
The top drive failed the first night.  I brought it back to the
store (not a computer center) to be sent back for repair.  When
it came back from repair, I tried it out in the store.  The top
drive still didn't work!  Back it went.  This time, it worked.
But not for long.  A few weeks later, the drive acted up again
and I brought it back.  This time, when it came back from repair
and I tried it out in the store, it wouldn't even boot!  Back
it went.  When it came back, it worked OK, but they sort of tricked
me.  The top drive was the one that was always giving me trouble
so that's the one I checked.  I later discovered that they had
switched the two drives around!  Six months later, the bottom
drive (the one that used to be the top drive) gave out.  I demanded
and got a new computer.  (The computer center refused to replace
the flakey drive with a new drive, so the salesman ordered a
new computer.)

After all that, I now realize that trs-80's, even when they do
work, are Edsels compared to anything I can get today for less
than what I payed for my MIII.  (((SIGH)))

Robert Perlberg
Resource Dynamics Inc.
New York
philabs!rdin!perl