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Path: utzoo!watmath!clyde!burl!ulysses!mhuxj!houxm!ihnp4!ucbvax!info-vax
From: info-vax@ucbvax.ARPA
Newsgroups: fa.info-vax
Subject: Re: Calling Dec calling DEC
Message-ID: <2773@ucbvax.ARPA>
Date: Tue, 23-Oct-84 11:31:20 EDT
Article-I.D.: ucbvax.2773
Posted: Tue Oct 23 11:31:20 1984
Date-Received: Wed, 24-Oct-84 04:26:15 EDT
Sender: daemon@ucbvax.ARPA
Organization: University of California at Berkeley
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From: ihnp4!houxm!hogpc!hou5d!hou5h!hou5a!hbb@BERKELEY

This  is  in  regard  to  the  incident  where   DEC   management
reprimanded  the  wrong Field Engineer in response to a complaint
posted by a Vax site administrator.

Although it is important to  clear  up  the  misunderstanding,  I
think  it  is  also important that we recognize the good customer
support that DEC has demonstrated by acting so quickly to  remedy
the  source  of the problem that caused the complaint. I think we
would be far worse off were DEC to ignore  issues  aired  on  the
net,  in favor of meticulous investigation designed to avoid such
errors.

Harlan Braude
hou5a!hbb