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From: lda@bonnie.UUCP (Larry Auton)
Newsgroups: net.followup
Subject: Re: Digital Equipment Service(DEC): Is it as bad elsewhere?
Message-ID: <401@bonnie.UUCP>
Date: Sun, 3-Feb-85 08:25:14 EST
Article-I.D.: bonnie.401
Posted: Sun Feb  3 08:25:14 1985
Date-Received: Mon, 4-Feb-85 03:45:21 EST
References: <927@druxj.UUCP> <7944@brl-tgr.ARPA>
Organization: AT&T Bell Laboratories, Whippany NJ
Lines: 30

> We don't let the DEC people on site except for machine installation
> (and they can't do that any better).  We won't even let this one
> person in the room (she's by far the worst).  Fortunately, she zapped
> her self good trying to PM one of our VMS machines, and went out on
> disability.

Don't be so quick to "shotgun" all of DEC field service with remarks
like that.  In some cases, your dead wrong.  We have had our share of
problems with getting things fixed.  We've also dealt with
inexperienced field service personnel.  BUT, most of their field
service people here at AT&T Bell Laboratories in Whippany are (1)
competent, (2) well trained, (3) prompt, and (4) considerate.  Most of
our problems are fixed quickly, and with NO HASSLE.

For example, we added a CPU expansion cabinet and three RA81 drives to
one of our VAX-11/780's a couple of weeks ago.  The job required moving
the unibus expansion cabinet (yuk), a tu77, and an rm05; dual porting
an rm05; installing the CPU expansion cabinet, and the ra81 stack.  We
were scheduled for 5:30pm.  DEC arrived at 5:25pm, and got right to
work.  As the evening progressed, we came up a foot short on the
massbus cable for the rm05.  DEC had another cable there in 15
minutes!  The whole job was complete by 1:00am.  There have been NO
PROBLEMS with that system since that time.

Next time think twice before you blast all of DEC's field service.
Some of them are experts!
-- 
Larry Auton
(201)386-4272
ihnp4!bonnie!lda