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From: jsq@ut-sally.UUCP (John Quarterman)
Newsgroups: net.followup
Subject: Re: Digital Equipment Service(DEC): Is it as bad elsewhere?
Message-ID: <813@ut-sally.UUCP>
Date: Sun, 3-Feb-85 16:28:01 EST
Article-I.D.: ut-sally.813
Posted: Sun Feb  3 16:28:01 1985
Date-Received: Mon, 4-Feb-85 05:34:17 EST
References: <927@druxj.UUCP> <664@whuxlm.UUCP>
Reply-To: jsq@ut-sally.UUCP (John Quarterman)
Organization: U. Texas CS Dept., Austin, Texas
Lines: 17

I'd like to actually put in a good word for DEC.

The last time our VAX-11/780 crashed due to memory cache problems,
I called their remote diagnostic center in Colorado Springs.  They
asked for and got a guest account on our 4.2BSD system, and dialed
it up by the usual number (not the special DEC diagnostic line).
The engineer looked at /usr/adm/messages, decided on the exact
board needing swapping, and informed our local field office.
All within a couple of hours and without ever taking the machine
down or running diagnostics.  It was the right board, too.

They've gotten better, at least in remote diagnosis.
The local reps have mostly gotten over their UNIX-phobia, as well.
-- 

John Quarterman, CS Dept., University of Texas, Austin, Texas 78712 USA
jsq@ut-sally.ARPA, jsq@ut-sally.UUCP, {ihnp4,seismo,ctvax}!ut-sally!jsq