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Path: utzoo!watmath!clyde!cbosgd!ihnp4!inuxc!pur-ee!uiucdcs!uiucuxc!falk
From: falk@uiucuxc.UUCP
Newsgroups: net.followup
Subject: Re: Digital Equipment Service(DEC): Is i
Message-ID: <3300053@uiucuxc.UUCP>
Date: Mon, 4-Feb-85 15:59:00 EST
Article-I.D.: uiucuxc.3300053
Posted: Mon Feb  4 15:59:00 1985
Date-Received: Wed, 6-Feb-85 04:12:34 EST
References: <927@druxj.UUCP>
Lines: 13
Nf-ID: #R:druxj:-92700:uiucuxc:3300053:000:665
Nf-From: uiucuxc!falk    Feb  4 14:59:00 1985

{}
We've had very good luck with DEC engineers on both our VMS and Unix Vaxen.
Their response time is good, they are interested in solving our problem,
they are not hesitant about swapping out possibly "good" cards, power
supplies, etc., to find the problem and they train their new engineers with
the "old pros".  I'm afraid I'm getting spoiled because we've had some of
these guys for several years and I'm afraid that they'll leave soon and
we'll get somebody that doesn't know anything, but so far so good.
-Connie

p.s. the vaxen don't fail a whole lot, anyway. Usually, the failures come
as "rashes"- several all at once, followed by a long quiescent period.