Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.2 9/18/84; site pur-phy.UUCP
Path: utzoo!watmath!clyde!cbosgd!ihnp4!inuxc!pur-ee!CS-Mordred!Pucc-H:pur-phy!piner
From: piner@pur-phy.UUCP (Piner)
Newsgroups: net.flame
Subject: How to get your car fixed.
Message-ID: <1637@pur-phy.UUCP>
Date: Mon, 18-Feb-85 03:22:37 EST
Article-I.D.: pur-phy.1637
Posted: Mon Feb 18 03:22:37 1985
Date-Received: Tue, 19-Feb-85 08:02:48 EST
Distribution: net
Organization: Purdue Univ. Physics Dept., IN
Lines: 30


 This is for Mikki and anyone else that might be having trouble with
a car dealer. Back around '70 a friend of mine bought a GM product
that had a bad engine. They had it in the shop, more than he had it
on the road. There was really only one way to fix it. A new engine
was needed. But the dealer just kept screwing around. Finally my
friend's father told him how to get satisfaction. "Son, when you
are getting the run around. Go right to the top."
  So, my friend wrote a letter to the president of GM. It worked.
His car was fixed quickly and it was fixed right. He got a brand
new engine, no questions asked. He didn't have any more trouble with
the engine, and the people at the dealer treated him with a lot
more respect. It seems that the dealer had recieved a rather pointed
message from GM about customer service. If they wanted to keep their
franchise, they had to keep GM customers loyal.
  These dealers are franchised. If Ford says "jump",
they say "how high?" The trick is to get Ford to act. So, I would
like to suggest going to the top. Find out the name of the president
at Ford and send him a letter. Address the letter to the president
by name. Don't just address it to "President, Ford Motor Co."
Don't mess around with their consumer relations department. Write a long
letter and detail every complaint. Also relate exactly what you think
the dealer should do to make things right. Be polite but firm. You do
not need to threaten boycotting Ford for the rest of your life. They
will assume that. That should get some action. If it doesn't, then
write Ford off your list, not just the dealer. Good luck, and let us
know how it turns out.
						Rich Piner
						Purdue Physics Dept.