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From: torcsl@utzoo.UUCP (Jason P. Venner)
Newsgroups: net.misc
Subject: Experiences with Gandalf Data Limited 
Message-ID: <5100@utzoo.UUCP>
Date: Mon, 25-Feb-85 11:10:58 EST
Article-I.D.: utzoo.5100
Posted: Mon Feb 25 11:10:58 1985
Date-Received: Mon, 25-Feb-85 11:10:58 EST
Organization: U of Toronto Zoology
Lines: 23



     I purchased some  equipment  (a  modem)  from  Gandalf  Data  Limited  in
December.   They  sad  that there was a thirty day trial period, where I could
return the equipment if I so desired.  I experienced an error rate of approxi-
mately  1%,  and returned the equipment.  This is after I mentioned that I had
heard that there were problems with the modems, and they assured  me  that  it
was  fixed  in this model.  After I insisted, they said that they would refund
the purchase price but it would take two weeks (this was still  in  December).
Last  Thursday, They said that I would have the check by Friday.  Now they are
saying this Friday.  The sales people  are  helpful,  but  seem  powerless  to
assist.

     If I ever deal with Gandalf Data Limited again, I will not  make  payment
on  the  equipment, until I am sure that it works.  I recommend this course of
action to others as well.

     Note, these opinions are my own, based on my person experiences with Gan-
dalf.

-- 
			Jason P. Venner @ U of Toronto Zoology
			{allegra,ihnp4,linus,decvax,watmath}!utzoo!torcsl