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From: mfe@leadsv.UUCP (Mark Ellson)
Newsgroups: net.works
Subject: Re: Sun responsiveness
Message-ID: <374@leadsv.UUCP>
Date: Sun, 10-Feb-85 17:28:36 EST
Article-I.D.: leadsv.374
Posted: Sun Feb 10 17:28:36 1985
Date-Received: Fri, 15-Feb-85 03:35:47 EST
References: <93@osu-eddie.UUCP>
Organization: LMSC-LEADS, Sunnyvale, Ca.
Lines: 12

We've been dealing with Sun for about 2 years now, and have been very happy
with the responsiveness of the sales and customer support groups.  On our
last order, we were quoted a delivery schedule that seemed excessive, but we
actually received equipment 30 days earlier then we had expected.  ( A very
pleasant surprise.)

The problem we have had like many other people is finding a lot of
manufacturing flaws in the equipment when it arrives.  Fortunately for us,
it's only a 10 minute drive from our plant to the Sun factory so we can
normally get things corrected very quickly.  Once we have flushed out the
manufacturing problems, the Sun equipment seems to just sit there and run
without a glitch.  (Oh, that our Apollos ran as well as the Suns.)