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From: hsu@cvl.UUCP (Dave Hsu)
Newsgroups: net.micro
Subject: Re: Re: Demise of Apple Tech Support
Message-ID: <227@cvl.UUCP>
Date: Fri, 29-Mar-85 11:03:33 EST
Article-I.D.: cvl.227
Posted: Fri Mar 29 11:03:33 1985
Date-Received: Fri, 5-Apr-85 06:33:44 EST
References: <163@ski.UUCP> <6200053@hp-pcd.UUCP>
Organization: Computer Vision Lab, U. of Maryland, College Park
Lines: 29

-----------------------------reference paragraphs---------------------------
 Technical support lines get a lot of questions that the local dealer cannot
answer. They are normally started to answer these sorts of questions.

They also get a lot of questions that the local dealer could have answered but
it was easier to call the support line.They get some questions that the dealer
MUST answer such as problems with faulty hardware and they get some questions
that could have been answered by reading the users manual.When you spend a lot
of money for a support line that gets mostly the latter types of questions ,
you tend to want to save money by using dealers to "screen" questions.
 
 
---------------------------and now, for the reply--------------------------

Once again, referring to friends at Computerland...

Apple plans to install a tech support computer network via their dealers.
In theory the dealer gets on a terminal, and connects directly to an Apple
tech support person.  This is the reason the recording says to contact
your authorized dealer.  

And now the catch...the net is not operational yet.  In fact, Computerland
in Rockville (Md) didn't even know that the user tech support line was down.
They'd been referring people...to that number.

So when do they get their act together?

-dave