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From: richl@daemon.UUCP (Rick Lindsley)
Newsgroups: net.cooks
Subject: Re: Those twits at McDonalds
Message-ID: <693@daemon.UUCP>
Date: Wed, 24-Apr-85 00:30:17 EST
Article-I.D.: daemon.693
Posted: Wed Apr 24 00:30:17 1985
Date-Received: Thu, 25-Apr-85 07:59:40 EST
References: <576@tpvax.fluke.UUCP>
Reply-To: richl@daemon.UUCP (Rick Lindsley)
Distribution: net
Organization: Tektronix, Beaverton OR
Lines: 37
Summary: 

Since everyone seems hot and bothered by this (what is it doing in net.cooks
anyway?) a few comments from a former McD's employee.

Yes, employees are encouraged to "suggestive sell". No, make that "required".
A third of the customers
are actually grateful, because they really did forget to order the fries.
Another third are terribly irate because they never make mistakes and know
exactly what they want. The last third understand what is going on and are
neither offended nor offensive; they just smile back with the same forced
smile they received when they entered the store and say "No, thank you."
You can't please everyone because people really are divided into three
roughly equal groups. As people have pointed out, they are only doing their
jobs. Don't get back with cute little tricks; they've heard or seen them
all and all you succeed in doing is raising the frustration level on both
sides of the counter.

Drive-thrus: Try to remember that if you are in the drive-thru line it is
just as though you are in a line at the counter. That is, the people in
front of you can screw you up if they start the "oh, wait, no, John wants
a cheeseburger, I guess" game. I'm not making excuses for stores with poor
service; just trying to remind people that stores do not routinely try to
discourage or cheat customers.

Bottom line is: if you are dissatisfied for some reason, talk to the
manager. Don't make life miserable for the grunt who took your order,
because chances are they are not entirely happy with the situation either
but can't do much about it.

If you care to get additional information about the "inside story", feel
free to mail me. I'll be happy to give you any of the information regarding
cooking times, service times, holding times, or confirm or deny any rumors
you may have heard. But the people who think it's cute to harass the people
trying to serve them -- well, I had to put up with those antics for four
years and I wouldn't wish them on anyone.

Rick Lindsley
...{allegra,decvax,ihnp4}!tektronix!daemon!richl