Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.2 9/17/84 chuqui version 1.7 9/23/84; site nsc.UUCP Path: utzoo!watmath!clyde!burl!ulysses!mhuxr!ihnp4!nsc!chuqui From: chuqui@nsc.UUCP (Chuq Von Rospach) Newsgroups: net.micro.mac Subject: Re: Disturbing rumor re -- ROM upgrade and RAM/Hyperdrive upgrade Message-ID: <2629@nsc.UUCP> Date: Wed, 24-Apr-85 13:41:13 EST Article-I.D.: nsc.2629 Posted: Wed Apr 24 13:41:13 1985 Date-Received: Fri, 26-Apr-85 03:04:52 EST References: <1397@bbncca.ARPA> <2019@sdcc6.UUCP> <2618@nsc.UUCP> <1486@hao.UUCP> Reply-To: chuqui@nsc.UUCP (Chuq Von Rospach) Organization: The Courts of Chaos Lines: 66 Summary: In article <1486@hao.UUCP> ward@hao.UUCP (Mike Ward) writes: >> The ROM's, I believe, are soldered in place > >You believe wrong. The ROMs are in sockets, and can be easily >replaced. Mea Culpa. So much for checking my facts before I blather. sigh. >> What this means, of course, is that if you do things to your machine that >> you were told not to, like hack the hardware, you are on your own. > >This is the real issue, isn't: we weren't doing what we were >told to do. Well, you've been a good boy, so you get to be the >ball monitor. This is an insulting comment. Do YOU want to try to build a decent hardware support organization for ~250,000 machines that have hardware hacks of varying degrees of sophistication and varying degrees of success with no schematics? When you are talking about something that size, there simply aren't enough dollars to hire EE's to hand hold all of the people that want to save $XXX by doing something they aren't qualified for and the EXPECT someone else to bail them out, free. To do this the prices for things would have to go up, hurting all of the people who DO play is straight with higher prices off the top, perhaps making a successful product a failure because of pricing? >I stopped letting my mommy and daddy tell me what >to do a long time ago, and don't intend to let a greedy corporation >take their place. > >Sooner or later there will be a computer company that cares about >the people that buy its products. At that time Apple will just >dry up and blow away like the rotten fruit it is. Every time I've talked to Apple about the Mac, and about my dear departed II+ they have bent over backwards to get answers. Having worked with a number of computer manufacturers over the years (insert your favorite manufacturer here) I am consistently impressed with Apple and their support. You have to remember two things: Apple is only familiar with Apple products, and you have to go through channels. If Apple asks you to handle something through your dealer, then go through your dealer. Look. You may not like what Apple is doing. Fine. I'd like to point out that their service arrangements don't really differ from the rest of the industry. I suggest you buy an IBM PC, pull the motherboard, cut three traces, add two wires and 5 chips of unknown quality and ask IBM to fix it. you can do the same with Tandy (remember when breaking the seals of a TRS80 meant they wouldn't admit to its existence?), or Data General, or Dec, or just about anyone. They won't do anything different that Apple is doing. If you don't like Apple's policies, don't buy Apples. When you realize that Apple needs to handle 250,000 (and growing) machines in the field the reasons for some of these policies become evident. The way things are is the best way things can be for a group of machines that size at the most reasonable cost and service turnaround. It serves the needs (and well) of the vast majority of the users -- the ones that DO pay attention to what Apple says, rather than trying to do what they want and force the world to follow them... chuq -- :From the closet of anxieties of: Chuq Von Rospach {cbosgd,fortune,hplabs,ihnp4,seismo}!nsc!chuqui nsc!chuqui@decwrl.ARPA Remember me, for that which I must do shall ring out upon the heavens and my name shall be renounced by the tongues of all mankind! - J. Iscariot