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Path: utzoo!watmath!clyde!burl!ulysses!mhuxr!mhuxt!houxm!ahuta!drutx!druxi!sdd
From: sdd@druxi.UUCP (DensmoreSD)
Newsgroups: net.auto,net.legal
Subject: what do you do if....
Message-ID: <956@druxi.UUCP>
Date: Thu, 25-Apr-85 10:16:06 EST
Article-I.D.: druxi.956
Posted: Thu Apr 25 10:16:06 1985
Date-Received: Fri, 26-Apr-85 07:17:01 EST
Organization: AT&T Information Systems Laboratories, Denver
Lines: 25
Xref: watmath net.auto:6553 net.legal:1605

a service center says something is broken when it really isn't?

Yesterday, I took my car to Firestone for an oil change and
to have the tires rotated (remove snow tires, etc).  As I
was leaving, I noticed that the mechanic had penned in at
the top, "FT struts (leak)".  I immediately went back in and
asked him what the problem was.  He said the front struts of
my 11 month old car were leaking.  We dicussed price and what
would happen if I ignored the problem ($139.00, and the ride
would get mushy).  I then stopped in at the dealership where I 
had bought my car and asked the service manager to check the
the front struts as Firestone had said there was a problem. He
found no leaks whatsoever (and also showed me where to look).
He then told me he had a friend that worked at a Firestone, 
and they're having a contest this month to see who can sell the 
most shocks and struts, the winner getting an all-paid trip to 
somewhere (I forget).

My question:  besides writing a letter to the manager telling
him what I think of this practice, is there anyone else
I should talk to?

Sue Densmore
inhp4!druxi!sdd
303-538-1393