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From: dgary@ecsvax.UUCP (D Gary Grady)
Newsgroups: net.news
Subject: Re: Did I blow it?  (Tektronix take note)
Message-ID: <1055@ecsvax.UUCP>
Date: Thu, 18-Apr-85 10:31:09 EST
Article-I.D.: ecsvax.1055
Posted: Thu Apr 18 10:31:09 1985
Date-Received: Sat, 20-Apr-85 06:22:10 EST
References: <345@boulder.UUCP>
Organization: Duke U Comp Ctr
Lines: 26

Nothing about the article in question seems at all unreasonable.  It is
a fair comment on the experiences of one user with Tektronix equipment
and would not in any way deter me from buying a piece of Tektronix
hardware (although I certainly would take reports of problems into
account).

On the other hand, the behavior of Tektronix in threatening a consumer
for reporting difficulties is another matter.  I think it's pretty
obvious that they don't have a legal leg to stand on.  That's beside the
point.  Unless Tektronix offers some indication that this was a mistake
on the part of an overly-zealous sales person, any reasonable person
will have to assume it is official corporate policy.

I am, it happens, a senior computer consultant in one of the major
research universities of the Southeast.  I am in part responsible for
advising departments on major purchases of computing and peripheral
equipment.  If I believe that a company makes a policy of communicating
threats to its customers, you can rest assured I will take this into
account in my recommendations.  If Tektronix would like to discuss the
matter with me, my telephone number is below.

-- 
D Gary Grady
Duke U Comp Center, Durham, NC  27706
(919) 684-3695
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