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From: jer@peora.UUCP (J. Eric Roskos)
Newsgroups: net.rec.photo
Subject: Re: Mail order
Message-ID: <823@peora.UUCP>
Date: Mon, 15-Apr-85 12:50:51 EST
Article-I.D.: peora.823
Posted: Mon Apr 15 12:50:51 1985
Date-Received: Tue, 16-Apr-85 01:23:31 EST
References: <24357@lanl.ARPA>
Organization: Perkin-Elmer SDC, Orlando, Fl.
Lines: 27

> If they don't have the item in stock, they offer to cancel the order
> immediately and again after thirty days.

I can't emphasize this enough.  Let me repeat it.  They are REQUIRED to
offer to cancel the order after 30 days, by postal regulations.  If they
don't, you should report them.  If you don't, then you are just
contributing to the problem.

> I just ordered some stuff from 47th Street - the camera and lens came in
> right away, but the tripod and mount were backordered....
> Oh well.  Not all mail order places are created equal.

On the other hand, they are allowed 30 days to deliver the goods, and if
30 days haven't passed yet, you have no justification for complaint.  I have
bought very many things from 47th St. Photo, and never had any problems;
they seem to be one of the most reliable around.

If mail order is to work, the buyers have to do two things.  First, don't
put up with violations of the law.  One mail order company in particular
(not presently dealing in photographic equipment) makes a big business out
of people's tendency to do this.  Second, don't complain until there is
justification for doing so.
-- 
Full-Name:  J. Eric Roskos
UUCP:       ..!{decvax,ucbvax,ihnp4}!vax135!petsd!peora!jer
US Mail:    MS 795; Perkin-Elmer SDC;
	    2486 Sand Lake Road, Orlando, FL 32809-7642