Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.2 9/17/84; site hao.UUCP
Path: utzoo!linus!philabs!cmcl2!seismo!hao!ward
From: ward@hao.UUCP (Mike Ward)
Newsgroups: net.micro.mac
Subject: Re: Disturbing rumor re -- ROM upgrade and RAM/Hyperdrive upgrade
Message-ID: <1495@hao.UUCP>
Date: Thu, 25-Apr-85 11:03:53 EST
Article-I.D.: hao.1495
Posted: Thu Apr 25 11:03:53 1985
Date-Received: Sat, 27-Apr-85 02:57:08 EST
References: <1397@bbncca.ARPA> <2019@sdcc6.UUCP> <2618@nsc.UUCP> <1486@hao.UUCP> <2629@nsc.UUCP>
Organization: High Altitude Obs./NCAR, Boulder CO
Lines: 21

> If Apple asks you to handle
> something through your dealer, then go through your dealer.
> 
If you have a dealer that can handle you problems, then you are
incredibly fortunate.  Most dealer I know have nerver heard of
an assembler.

> Look. You may not like what Apple is doing. Fine. I'd like to point out
> that their service arrangements don't really differ from the rest of the
> industry. I suggest you buy an IBM PC, pull the motherboard, cut three
> traces, add two wires and 5 chips of unknown quality and ask IBM to fix it.

I can do that to an IBM PC, and if doesn't work, I can fix it
myself.  If I do even the simplest thing to a Macintosh, I can't
fix it because Apple won't tell me anything about the machine.
This is a level of support that is significantly inferior to
any other vendor with which I have dealt.  I have been dealing
with professional oriented vendors for meny years, and have never
encountered one that gave as little support as does Apple.  Their
attitude is strictly amatuer - which is ok if they are selling
to the home market.  But for the professional market, they suck.