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From: dal@tikal.UUCP (Don Ledford)
Newsgroups: net.micro
Subject: Re: Mail order
Message-ID: <155@tikal.UUCP>
Date: Mon, 20-May-85 16:50:26 EDT
Article-I.D.: tikal.155
Posted: Mon May 20 16:50:26 1985
Date-Received: Wed, 22-May-85 01:08:41 EDT
References: <10812@brl-tgr.ARPA>
Reply-To: dal@tikal.UUCP (Don Ledford)
Organization: Teltone Corp., Kirkland, WA
Lines: 21

I also had a bad experience with California Digital.  I ordered $80
worth of diskettes.  When they arrived none would format (tried them
on several machines).  So I packed them with a letter
explaining I wanted replacements and sent them back.

After a month of no response I called California Digital.
"What you didn't call and get a return requisition number?!" 
Several weeks and phone calls later I was told if I could prove the
package got there they would replace the diskettes.  Since it was over
3 months since I had sent the diskettes the mail trace failed.
California Digital told me I was out of luck.

I delt with them in good faith and in a businesslike manner.  I feel
the diskettes were returned properly (in retrospect I should have
insured them).  California Digital was unresponsive and often rude.
I got the impression they never even checked on my order; all phone
calls were initiated by me.

I've been to busy to bother with them since, but this sure feels good.

Don Ledford