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Path: utzoo!watmath!clyde!cbosgd!ihnp4!houxm!vax135!timeinc!phri!roy
From: roy@phri.UUCP (Roy Smith)
Newsgroups: net.micro
Subject: Re: Mail order
Message-ID: <237@phri.UUCP>
Date: Tue, 21-May-85 16:39:00 EDT
Article-I.D.: phri.237
Posted: Tue May 21 16:39:00 1985
Date-Received: Thu, 23-May-85 02:46:17 EDT
References: <10812@brl-tgr.ARPA> <155@tikal.UUCP>
Organization: Public Health Research Inst. (NY, NY)
Lines: 18

> So I packed them with a letter explaining I wanted replacements and sent
> them back. [...]  After a month of no response I called California
> Digital.  "What you didn't call and get a return requisition number?!"

	I know this won't help much in this specific case, but in general
it is a bad idea to just pack something up and send it back without first
contacting the company for instructions.  Everything I've ever bought has
come with specific instructions not to return the item without getting a
rma number first.

	Also, never pay for something until you get it.  Once they have
your money, what possible interest could they have in solving your
problems?  If you order something on your Visa, etc. and are dissatisfied
with the product (or just plain never got it), you can usually refuse to
pay the Visa bill will little or no ill effects.
-- 
allegra!phri!roy (Roy Smith)
System Administrator, Public Health Research Institute