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From: nather@utastro.UUCP
Newsgroups: fa.laser-lovers
Subject: Re: Self-trashing Imagen firmware?
Message-ID: <221@utastro.UUCP>
Date: Sun, 9-Jun-85 19:19:01 EDT
Article-I.D.: utastro.221
Posted: Sun Jun  9 19:19:01 1985
Date-Received: Wed, 12-Jun-85 02:33:43 EDT
References: <1292@uw-beaver>
Organization: U. Texas, Astronomy, Austin, TX
Lines: 25

> From: David Fuchs <DRF@SU-SCORE.ARPA>
> 
> It seems that every month or two, our Imagen 8/300 stops running after
> having trashed its boot diskette.  I called their customer support
> folks, who took my name and address, and promised to send out a
> replacement right away.  They did not seem the least bit surprised
> that this keeps happening.  I checked to make sure that we were using
> the latest firmware (V2.1).  "Yes."  Well, then, it sure would be nice
> if there was a console command to let us make a backup copy of our
> configured firmware disks, so that we wouldn't have downtime waiting
> for replacements, no?  "Well, they don't want you to do that."  Not a
> very nice attitude, especially considering the high failure rate.
> 

You might have one or two convenient "trashings", suitably reported, to
get 1 or 2 backup disks in advance.  That way you would not have to live
with the downtime.

"Enlightened users respond to enlightened corporate policy."

-- 
Ed Nather
Astronony Dept, U of Texas @ Austin
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