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From: df@ptsfa.UUCP (Dave Fox)
Newsgroups: net.consumers
Subject: TRW follies
Message-ID: <767@ptsfa.UUCP>
Date: Wed, 31-Jul-85 01:10:43 EDT
Article-I.D.: ptsfa.767
Posted: Wed Jul 31 01:10:43 1985
Date-Received: Sat, 3-Aug-85 02:30:42 EDT
References: <414@ttidcb.UUCP> <56100004@hpfclo.UUCP>
Reply-To: df@ptsfa.UUCP (Dave Fox)
Organization: Pacific Bell, San Francisco
Lines: 25

>GOOD LUCK with those TRW a*s h*les!!! I had a run in with them a couple
>of years ago.
> ..etc

I had Sears give me a new credit card number when I moved to CA.
Sears messed up the number being reported to TRW, so I went to TRW to
have them contact Sears and straighten it out. Since an office was a
block from ny condo, I figured going in person would get things
fixed easier. Ha! It was like talking to a brick wall. After about
the fifth "I'm sorry, that's what Sears tells us so we put it in
the file," I glanced at a plaque on the wall. It was a 15 year
service award for the moron I was talking at!
I've also happened to notice that almost all the workers for TRW
were of a certain ethnic persuasion, and I have had many
similar encounters since. I've stuck to mailing my complaints,
then calling when they mess up. They won't talk to you on
the phone on the first contact.

On the other hand I've had very good response from CBI, which
reports on mainly the Bay area. Once you get through to them
(a phone that'll repeat dial until it rings helps) there is
some intelligence onthe other end of the line.

Dave Fox
..!ptsfa!df