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From: jss@sjuvax.UUCP (J. Shapiro)
Newsgroups: net.micro
Subject: Re: Amiga Launch!
Message-ID: <1212@sjuvax.UUCP>
Date: Thu, 25-Jul-85 23:28:16 EDT
Article-I.D.: sjuvax.1212
Posted: Thu Jul 25 23:28:16 1985
Date-Received: Sun, 28-Jul-85 06:11:32 EDT
References: <125@brl-tgr.ARPA>
Organization: Haverford College, Haverford, Pa.
Lines: 22

> I will try to convey the image Commodore tried to
> present along with what I feel to be a very strong commitment to
> continued quality support and innovation.

Commodore's support has traditionally been cruddy. They have a nasty habit
of running support through their dealers, making their dealers cover
all warrantee jobs whether purchased at that stor or not, making the
dealer cover two way shipping, and selling the same products to
Major toy stores such that the big stores can price them lower than the
dealer cost. I was once a Commodore dealer, I know.

I would be very leary of making claims about Commodore's support until
two things have happened:

	1) they have demonstrated it with more than words.
	2) they have come to understand that dealers don't like to
		be screwed.

I would think that commodore is going to have a major marketing problem in
light of their past failure to deliver on their commitments.

Jonathan S. Shapiro