Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.2 9/18/84; site brl-tgr.ARPA Path: utzoo!linus!philabs!cmcl2!seismo!brl-tgr!tgr!mcb@LLL-TIS-B.ARPA From: mcb@LLL-TIS-B.ARPA (Michael C. Berch) Newsgroups: net.micro Subject: Re: Amiga Launch!/Commodore support Message-ID: <400@brl-tgr.ARPA> Date: Sat, 3-Aug-85 16:37:07 EDT Article-I.D.: brl-tgr.400 Posted: Sat Aug 3 16:37:07 1985 Date-Received: Sun, 4-Aug-85 07:22:18 EDT Sender: news@brl-tgr.ARPA Lines: 31 > From: Dick Karpinski > Huh? The retailer who pays the higher price is supposed to handle the > warranty work (at significant cost) for the joker who bought his at > lower cost from a discounter? I find it hard to believe that these > two thoughts came in the same message. Did the poster forget the > first paragraph before writing the second or have I misunderstood? Richard, I think you misunderstood. The dealer "covers" the manufacturer's warranty, but he does not eat the cost of it. War- ranty work is like any other service work, except that the manufacturer is billed instead of the buyer who brings it in. Thus it is is irrelevant where the buyer bought the item, or how much he paid for it. Depending on the manufacturer's policy and the dealership agreement, the dealer gets paid either hourly or >from a standard cost schedule. Since my original posting, it has been pointed out to me that Commodore was notorious for late payment, requiring dealers to pay inappropriate shipping charges, and the like, making it un- pleasant for dealers to handle the volume of warranty repairs generated by the mass-market retailers' sales. But this sounds like a case of breach of the dealership agreement by Commodore, which would have legal remedies. The dealers apparently were not able to make a profit or even break even on Commodore warranty work. This contrasts with several Apple dealers I know that (this was during the heyday of the Apple II/II+) made a substantial profit from doing warranty work for Apple. Michael C. Berch mcb@lll-tis-b.ARPA {akgua,allegra,cbosgd,decwrl,dual,ihnp4,sun}!idi!styx!mcb